I am so frustrated with AW at the moment. I have been a customer for over 15 years, so long that I remember the original split and Davids old partner forming RH. I have watched the company go from a supplier of mainly home fragrance products to the multidimensional wholesaler they are today, adding in additional lines that customers like ourselves suggested they should look at stocking, like the Tibetan goods, crystals and other items found in the stoneware department, packaging and much more. It felt like 'a Family' where we communicated and our businesses grew together. However, over the last year or two things seem to have changed. It's now almost impossible to keep your Gold reward going as there are so many items out of stock for months on end, and when they do finally arrive they are gone again within a day or two (salt lamps!!!), Items missing from orders repeatedly (so much so that I don't think I have received a single order in the last year where they wasn't a problem - Tingshas!!!) and finally, long waits for orders to arrive. Don't get me wrong, I love Ancient Wisdom and admire what David has achieved, but as a customer I am having to source other suppliers as I simply can't rely on AW to provide what I want, when I want it, which is a real shame. Maybe it time to for AW to focus on keeping it's old customers by resolving these issues so I can, once again, order with confidence.