I reviewed the catalogues and found a lot of things I wanted were out of stock. I ordered alternatives, and still 2 items I ordered were not available, I think I also received a replacement alternative which is not what I wanted. I received an immediate refund and when I queried a few things the reasons were explained. I am not sure I accept that stone items may be unavailable for inordinate amounts of time due to unreliable suppliers. Change your suppliers then? You are one of the only wholesalers of this type of product at these prices. The items I did receive were good quality, especially the crystal pyramids which are stunning. The colours of the pendulums are not so good as the photos, I expect this is in some way due to stone variables but for example the yellow quartz is just not yellow, rather disappointing. The freebies are a nice idea thanks but unusable.