A mixed bag: Great home visit, quick quote, seemed very personal Expensive - however assumed professional Turned up on time and loaded/unloaded quickly Moved a large item of furniture rooms without an additional charge Very little interaction with the guys, I had to ask their names (no badges) Dining table that was dismantled was damaged, Email communication about this was very efficient although payment slow and still outstanding My child’s bike bell was snapped off - a new bell would have cost a few ££ but been a very easy way to make a much more personable and positive finish to the experience. Going the extra mile. Very much a large business and I would look for a smaller local remover next time.