I completed an online estimate and was quoted £281 for my move. A few days later a nice gentleman came out to my property to provide a more comprehensive quote. When this quote arrived, I was surpised to see that it was 110% greater than the original quote. I spoke to the company who explained they only had a larger van available and that was why the quote had increased by so much. They then proposed an alternative solution that would see the cost revert back to their original quote. I was happy with this and over the following couple of days I exchanged emails over the times and dates. I also asked for a couple of additional items to be added to the invoice, with the full intention of paying the deposit once we had an agreed set terms and costs. During this exchange of emails, I was informed by the company that they no longer had availability on that day. Apparently another customer had “moved faster”. I cannot fathom why I should be expected to pay a deposit without a) knowing the final price I would be required to pay and b) have in place an agreed a set of times and dates to facilitate moving house, which by the way is a significant and stressful process at the best of times. It’s abundantly clear that the company prioritises £40 deposits over customer satisfaction. I called the company a few days ago to express my concerns and was told that the company offered a first-come-first-served policy. Although from my experience it appears it is a first-to-pay-£40-first-served policy. I also followed this phone call up with an email to which I’ve had no reply. I read the reviews and most seem positive. But based on my experiences I would strongly suggest looking at another remover. Sad really because it seems like a decent enough company.