The items I received were all good. The difficulty I had was when I tried to pay for them. Generally, when purchasing something online, the items should be removed from the 'basket' page as soon as it is paid for. This was not the case when paying for these items. Ji was expecting some sort of 'payment received' message but instead I was taken back to the Basket page, which led me to assume that the payment hadn't gone through. I then tried again and ended up buying the goods twice, and therefore had to get a refund, which I may add was dealt with very swiftly. Thank you for that. Because of my wife's situation now with her Dementia, I may well be looking at your website for various things, but may be put off if I have the same carry on when paying for the goods. That's twice it's happened now. Hopd this explanation helps.