Lancelot Perera
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Shocking response from management following brake failure.
“If you knew the breaks were going to fail why didn’t you call recovery” - Manager, Allied Chelmsford branch (8 Aug 4pm)

I am not a mechanic. I’m not clairvoyant. When I hire a car I expect to be road worthy. Something wasn’t right so I called the hire company. It is their responsibility to maintain their cars in working condition. I never thought that the brakes of a hire car would fail given the cars should be serviced.

I asked if my email had been received. Management said “that email is a black hole that no one looks at”. Why have an email address then?

I only emailed because the phone is always engaged. Plus better to provide all the details in writing.

When I mentioned my numerous calls Management said “who did you speak to”. I hadn’t taken their names. Management said “if you don’t have their names I can’t help you”. I have the dates and times I called and asked The manager if she could match with staff roster. Response “no”.

Who I spoke to is irrelevant. All staff represent the company and there must be some basic service standards especially when a customer is calling about the brakes.

I then asked The manager to read my review to get all the facts before we continue. Management response “I don’t care what reviews you write”.

At this point I started to lose my calm. I was gobsmacked by the utter rudeness and unprofessional behaviour.

I could have killed someone or my family could have been injured as a result of Allied rentals negligence.

If you value your safety please consider an alternative to this shocking company.
Posted 11 months ago
Allied Vehicle Rentals is rated 4.61 based on 186 reviews

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