I hired a van for two days to help my son move into a new flat in central London. Halfway through the rental period the exhaust system failed. I was stopped by the police and ordered to park-up and arrange for the van to be recovered. Following Allied's recovery procedure I contacted the AA. It took the AA 18 hours to come and recover the van from the Elephant & Castle. While not blaming Allied for the shortcomings of the AA recovery service, I was not impressed by the fact that their vehicle maintenance programme is questionable plus the fact that I was not offered a refund on the rental fee.