I Completed the online 'no obligation' quote for a residential survey and then also emailed them to request the survey. I Never heard anything back so i commissioned another company to do my survey. 2 weeks after my initial request, i received an email for a 400 pounds balance due demand for the survey. When i emailed them to clarify i had never heard from them to confirm the survey was being done, so had used another company, one of their partners emailed me back stating that my initial request for the survey "confirmed" it was being done and if payment was not made within 2 days it would be sent to collections, bad credit, etc, etc. They stated they sent a confirmation email (that i did not receive !) and, therefore, i was obligated to pay. Bottom line: poor communication....do not believe "no obligation" quote on their website....now i have paid for a survey i neither needed or was aware was being conducted. Horrible communicators and worse at handling a transaction dispute. I am a multinational business owner and cannot stress how lacking their customer service is when dealing with disputes such as this. The other company, in contrast, made several phone communications and were a joy to work with. I paid their fee in full to avoid their bullying tactics of referral to debt collection. Do Not Use.