I booked this company for my survey ( and paid more than your competitors prices) because it offered a walk round the property with the survey and clearly indicated in my emails booking & confirming the service that I wanted the walk round. When I got to the house, the surveyor said that he did not have time to do this. When I pressed the matter, he grudgingly gave me 5 minutes. I had to chase the report with your company. When I eventually received it contained factual errors, regarding an extension to the property, which I had already pointed out, when I attempted to show him the planning application documents. It also contained spelling & grammatical errors, which I would have not have expected to see in a formal document, for which I had paid over £600. It took the surveyor over a week to correct the factual errors.