My invoice no. was 10905. I mention this as when I posted a review earlier I received an email that my identity could not be verified. I booked the lock change for 5.30pm today. When nobody had turned up by 5.45pm, I phoned to enquire and was told the locksmith would 'phone me. He didn't. He eventually turned up well after 6pm. We have a young baby as do our neighbours. When he was loudly hammering at about 7pm, I told him he had to stop hammering and maybe he should return the following day. Even though it was his fault for being late, he told me he would charge for coming back. A not very pleasant person. When I booked the job I had 'phoned a local locksmith and I was told the charge for changing the lock would be £45. I thought that cheap and queried it and it was confirmed. The charge made to me was £275, inc VAT, for about an hours work. I would not have employed All Time had I known the charge. They behave like cowboys.