Having been on many Eggfest events in USA over the years of owning my Eggs (1Lge 2Sml) I was well aware of the eggcelent customer / warranty service given across the states. One of my Small eggs owned since 2012 glaze started to flake off the dome and as not broken I contacted hoping for at least a discount on replacement lid. Within hours, pictures sent and full replacement dome arranged for delivery with no charge under warranty. It is so refreshing to receive the same level of service in the UK I had seen first hand in USA. Many other companies could learn from this as we often loose out once they have our pennies. Well done Alfresco for keeping up your end of the warranty even after 5 years. Truly justifies every penny spent on a first class product. (buy cheap buy twice with most others) George