We feel we MUST complain about our last holiday with Alfa, Christmas at PORTHCAWL. Going down to Portcawl went well, really looking forward as we spent the previous year there. Christmas Dinner was not the same standard and the portions became smaller. Whatever happened. Anyway we still enjoyed are stay. The room was very nice. The journey home was something else. We spent a good two and half hours at Strensham Services on the M5, One hour for Lunch, One and half waiting outside in the car park for the third party coach to arrive, By the time we got on the coach everyone was very cold. At 14 30 we set of for Burtonwoob services, arrived around 17 00. Needless to say all the feeder coaches had gone. Told By the lady in charge, to get a coffee and come back in 20 minutes as she had booked some taxis, which we did. Waited on a very cold night for the taxi to arrive, 2 & a half hours later our taxi arrived to take us home. We where told we had to go to Runcorn first to drop off a fellow passenger, and then all the way back to Lytham. We had a disagreement with the lady in charge, and she decided to send us home in our own taxi, the man from Runcorn went with people going to Preston. Arrived home at 21 00 hours. Not happy. Since we arrived home both my husband and I have been ill, still to this day 9th Jan not fully recovered. This is not the first time we been disappointed,but it will be the last. I feel that because your customers are mostly elderly, they are not treated with the care and attention they deserve. Therefore after using your company for meny years, we have decided to go elsewhere. Very disappointed. Got home Setting off for our homeward journey we had to stop at a service