Customer service is appalling. Took ages plus lots of calls and was promised a call back on 5 occasions to no avail. Finally ask to speak to Alex Shanks (I got Junior) before something was done. Bissell carpet machine arrived but unfortunately aftern 1 day of use it started the engine started popping. Got in touch with Bissell, very helpful, and arranged for Alex Shanks to replace the machine. It has been picked up over a week now and heard nothing by phone or email. Phoned Alex Shanks, they said they would phone me back. I heard nothing so phone Bissell to see if they could help. They got no response, except to say that Alex Shanks would phone me. I have received no phone call from them. I will wait 1 more day and will phone Bissell again more in hope than expectation.