The best estate agent I have used by far. I have lived in rented properties for several years, using many different agencies in a variety of cities, and I have never experienced such efficient, competent and friendly agents. I had been living in the property for almost two years when Alan Cooke took over the management. I had previously been waiting for work to be done since I moved in. Within three days of Alan Cooke taking management, all work had been completed; the boiler had been mended, smoke alarms had been fitted, and a bedroom light fitting replaced. All done at a convenient time for me so I could be present. I felt safe knowing any issues with the property would be quickly resolved. Jeremy is professional, efficient, considerate and pleasant and his wealth of experience shines through. He has a friendly manner whilst maintaining professionalism. When I gave my notice to leave, Nicola and Gabby were so lovely and respected my wishes to be present for all viewings. I was impressed with the check out process and how organised and easy it was. A time and day was organised in advance and Jeremy came to the property, collected the keys, and talked through the inventory and deposit. I have never experienced a check out such as this before. My deposit was then immediately processed and was sorted by the following day. This is the first agency I have come across where there is an understanding that a rental property is not just a property, but also the tenant's home. I would highly recommend Alan Cooke, no other agency comes close to the service they provide. I would not hesitate to use them again. In fact, I wouldn't go anywhere else.