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"AVOID -AVOID-AVOID Judging by the no.0f 4 and 5 stars on this website some people must be getting service from this company that suits their requirements. All i can say this has not been my experience with them.on 3 JUL 2018 i ordered a Portable Air Conditioner with an additional 2 metre Exhaust Hose for which I was charged £50.Subsequently on line i found the same thing with the correct coupling for £25-50% off the price charged by Aircon247.The extra Exhaust Hose was supplied by Aircon247 with NO coupling and the only way to fix the extension was by tape-wholly unsatisfactory.I tried to contact them soon after delivery and the agent was available and after explaining my problem she promised to ring back.SHE DID NOT. I rang again the following day and was told she would ring me straight back.SHE DID NOT. I therefore decided to reject the unit under the terms of The Consumer Rights Act 2015 as it was not fit for purpose as the whole point of ordering this unit with an Extended Hose was to enable me to properly "vent" it to the outside.By E-mail i also requested details of their Returns Procedure and the Credit of my account when the unit was received back.NO RESPONSE. As Aircon247 are associated with a Large Company I contacted their Customer Service Team and was promised it would be looked into and somebody would ring me straight back.NOTHING HAPPENED. I waited for a few days and still there was no call. At this point as I had paid by Credit Card I contacted my provider and they said I could have a claim under Section 75 of the Consumer Credit Act and sent me the necessary forms to complete. I was required to get an "Expert" to confirm my claim that the unit as supplied was "not fit for purpose" I gave when purchasing it. The Total amount has now been credited to my account although Mastercard have 60 days to resolve the matter with the retailer. So the money has been in my account for(2) weeks and the Air Conditioner is still in my possession.Any contact from Aircon 247??. NONE. So my recommendation to anybody considering ordering from Aircon 247 is don,t if you want a good experience.So AVOID-AVOID-AVOID."
Helpful Report
Posted 6 months ago
Aircon247 is rated 3.91 based on 45 reviews

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Alice, Customer Support