Front of store in Canterbury shows name of previous Company as does paperwork. Previous Company had an excellent reputation and we believed that we were buying from that Company as shopfront showed their name. Four days after delivery we realised sofas not fit for purpose and awful quality. Complained to store. Telephone cut off as soon as I explained problem. Phoned 4 times that day holding call for 15 minutes. No response. Since then appalling Customer Service and eventually Technician Report that is so false as to the facts of his visit and therefore supports AHF. Even the date of delivery is wrong and there is a claim I refused to sign something. We were not even shown the report at his visit. I wasn’t asked to sign anything. Too much to complain of here in our quest for a refund. Suffice to say we have purchased 2 secondhand sofas. The ones in question so uncomfortable and shoddily made they are stacked. Took delivery 10th March, stopped using them 2nd April. From the 15th. March we had them under cover as we had requested for them to be collected. At that stage we would have accepted exchange but after the further experiences of dealing with this Company, we have requested refund. Had we known who we were buying from we would have looked at reviews and avoided, we believed we were buying from the same Company our previous sofas came from. Only when we received Technicians Report did we know the name of the manufacturer of the sofas. They have poor reviews too. In 73yrs I have never experienced anything like this regarding the sale, quality and Customer Service. Not even worth 1 star