Stephen
DON'T WASTE YOUR MONEY AND TIME Bought a LA-Z-BOY AVA 3 SEATER POWER RECLINER SOFA IN LEATHER from AHF in Keighley in Febuary. It arrived as promised in June. After only 4 weeks of ownership it was starting to show signs of sagging and wear. The seat where I usually sit is sagging (I think it is because of the low quality soft foam used in the product) and the leather is beginning to stretch. I am not a heavy person, weighing some 11.5 stones, and I am not sat on the sofa all the time. Given that the sales people at AHF told me that I was buying a high quality durable sofa, the price of the item (£1700.00) and the fact that I have not yet had it for 2 months it is a disgrace. If it is looking like this now one can only imagine what it will be looking like in 12 months. I have been in touch with AHF who sent a representative out to assess the sofa. Have just received a reply from AHF stating that the furniture is free of defects. Not how I see it. I guess this is just the standard reply trying to fobb one off. They suggest in their letter that I use each seat equally so they wear equally .... but I have not had it for 2 month yet!!! They could have informed me that I was buying such a poor piece of furniture that this would be necessary before I bought it. Also they also suggest that I make sure fixed cushions and arm pads have their creases smoothed out daily .. to cover up the poor quality of the product? Never told me that one in the shop when I was buying it. I am now reviewing the options open to me to pursue my complaint against AHF. I do have some legal cover with my home insurance that I am going to use to help my claim. How I wish I had spent more time reviewing AHF and La-Z-Boy's reputation and quality on the internet and not relying on the sales pitch of the sellers at AHF. I really do not know how AHF get so many good reviews (Trust Pilot) when they are providing furniture of such low apparent quality. This is backed up by glancing at the reviews for La-Z-Boy furniture. I consider that the piece of furniture I bought from AHF is not fit for purpose nor fulfils the sales pitch made to me and my partner at AHF Keighley. Before you make a purchase of a La-Z-Boy product from AHF, save yourself an headache and read the reviews available.
5 years ago
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AHF Furniture has a 1.3 average rating from 152 reviews

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