By far worst experience buying furniture from AHF as well as dealing with a complaint - do not recommend! Went to their Thurrock branch on Monday 25th June to order a sofa which I found after spending the whole day searching for furniture, the store manager, Sid, was called over to me as there wasn't any staff on the working floor so I asked their customer service team to assist in helping me purchase a sofa. Sid sat me down and told me a bit of information about the sofa, my first question was "how long is delivery" and he told me 3-4 weeks with that supplier for the New York left hand facing corner sofa which I was really happy with as I turned down many sofas because delivery was 6-8 weeks and actually, on the website it states "delivered in 3 weeks" which is false advertising! Since I purchased the sofa, I had no contact with any of the staff when delivery would be and I called them for an update to be told that the warehouse should be receiving the sofa around the 23rd July, this in fact would be 4 weeks since I ordered it and then the warehouse needs to check the sofa and then send it to myself which would be roughly a week or so. When I spoke to Sid he told me that delivery means for the warehouse to receive the goods, whereas this in matter of fact is false advertisement as no one had told me delivery would take 4-5 weeks, maybe even more. As a customer who is asking how long delivery is, why would I assume that the delivery period is for the warehouse to receive the item? I am really not happy with how this has been handled and how Sid stated "you probably have not bought in this industry before" - what exactly does this mean, I find this absolutely disgusting, is this how you treat customers? If I had known this I would have not bought a sofa from AHF and how you have a no return refund policy I can’t even cancel my order! After reading the reviews on the internet about AHF, I wish that I had not purchased and spent a penny with them. I am absolutely disgusted with the service and how the store manager lied to my face as I should have assumed that delivery means for the warehouse to deliver - which is ridiculous and all I have got is an apology which is not good enough. 1. False advertisement, 2. Lying to a customers face, 3. Insulting a customer who is paying for a product. Disgraceful.