Lies, lies and more lies. I ordered the Gothic arch some weeks before I needed it delivered, so I could be there when it arrived. I was told oh yes, the 03 May is the date. This was the first lie, because the company has no idea when its products will be ready for dispatch, nor do they use a courier which allows any means of contact once an item is suddenly out for deliverly with no notification or request if the date is viable. You get some mobile number on a card, and having rung that number a block made the comment well it coming tomorrow now, I asked for a Friday delivery and got the second lie. Friday, sure. Then I get another notification the next day to say it has been delivered and left in a 'safe place' which is short for dumped outside the front of the house. I was not home for at least another 6 hours. So I rang the office and got the third lie. Oh, soooo 'sorry' I'll call the courier and get them to collect it and deliver on Friday. This was said with such speed, it was clearly well rehearsed. Of course the items where left dumped out side and not collected. Poor by any standards. Delivery should be at the convenience of the customer and that is what you e expect.