I purchased a huawei mate 20 pro from this company. Within a few days I noticed it had a green tinge when taking photos in low light.  I contacted them for days and they never picked up their phones. i then tried the sales line and they picked up asap. They were aware of the problem with this type of phone. They agreed I could send back the phone and this was done several days ago. Royal Mail said it was delivered. It took several days and calls for them to eventully say they have the phone. They still cant say if they will cancel the contract or not. They cant contact the department via phone as Robbie said its all done by emails only!  I wonder if that person is not in, it wont get picked up. i needed a phone over Christmas and took out a contract with a company with better customer service record. Im a pensioner and at my wits end as cant afford 2 contracts. i am desperate to know what is going on and nobody there can help me. I am distraught now. Ref 40502346