I have been trying to process an order with this company for 3 weeks. I have spent over 9 hours on hold (listening tot heir dreadful Prog Jazz hold music, which is torture itself); and finally, having been given the run around for weeks, with no explanation they say they have cancelled my order, along with everyone elses from Black Friday weekend. I would have given up on them long before if it had not been for two very helpful people - Aden and Lauren - who did their best and even called me back and emailed. But afert the latest email saying the order was cancelled, they have not been able to get near speaking to them again. This company is a shambles and I would avoid at all costs. Trading Standards should look in to their practices.