Ordered a Barbour Beaufort Classic in the Black Friday sales as I was wanting a coat to walk my sons' dog in as we've been having a lot of rain just lately. Thought a Barbour wax jacket would be a great idea. Ordered a Beaufort classic and received a Classic Northumbria. It arrived on the 7th day after ordering which I wasn't happy about it taking so long. Then when it arrived it was the wrong coat and also the top button had been ripped off and I found half of it on the floor. Then realised the bag had already been cut open so no doubt it was a previously returned coat. I complained straight away and was replied to fairly quickly saying they'd send me the correct coat out next day delivery although it was a Friday. They also said they'd refund me 10% and include a pre-paid return label. So received a message saying it would arrive Monday which would make that 10 days now to receive the correct item ordered. Then I received another message saying it would be here Saturday so great I thought. Waited at my work all day Saturday to be told 30 minutes before it was due that it wasn't coming today and would be Monday like originally stated. I phoned up DPD via the app to be told the coat wasn't even on the van and would be delivered Monday. So finally the correct coat ordered arrived on Monday and again this was not in the original packaging it was just in the mailing bag and the clear plastic Barbour bag was folded up in one of the pockets. Atleast this coat fits me properly and I'm happy with it. It also has the Made in England labels which is one of the reasons why I chose this model. The other coat I was sent first was the Classic Northumbria and this coat was massive on me and it was quite heavy and long and I felt a bit odd wearing it. The Beaufort is a better fit on me and not as massive. I almost got lost in it. So overall I was disappointed with the delivery time and being sent the wrong coat that was damaged and then they sent the correct coat out next day delivery so why don't they just do that in the first place. Nobody likes waiting ages for items especially for clothes that may not even fit and need to be exchanged. It wasn't made clear either that the despatch would take upto 6 days and I wasn't able to select a faster delivery option at checkout only the free delivery option if you spend over £150.