From making the initial enquiry I got a call the following morning before 7am the next morning. What decent company phones you at that time - rediculous. I booked them in and they gave me a call on the day to say the engineer would be there in the hour which he was. I had only moved into property recently and although there was a aerial in the loft i was not getting a signal at the TV. The engineer diagnosed a weak signal and said a new 4 way aerial amplifier was needed,even though the existing one was only 7 years old. I foolishly agreed and was charged a total of £225.60, for a part that cost £30 on eBay and that included the £70 call out charge. In hindsight I did not need any new amplifier but only needed the existing one connected to the transformer that had been left by the previous owners. A genuine and honest company would not have ripped me off but just charged me £70 plus £10 for connecting up the existing aerial amplifier transformer. If you use these people do not say yes to any parts until you have researched the cost and determined wether you really do need any parts because they will exploit your ignorance. I WAS RIPPED OFF!!!!!!!!!!!!