"Had a couple of vouchers from Activity Superstore companies. Due to bad health it was getting close to the deadline for their use, so I emailed them asking what our options were. I got an automated reply saying I should expect a reply within 5 working days. I thought that was quite a long time for a response but 25 days later I got a response from them - an automated reply telling me to expect a response within 5 working days! I'm still waiting for a response. I have now used one voucher and exchanged the other - they would otherwise probably have expired before I heard back from them. Quite apart from the fact that many of their vouchers are worth less than their face value (take a look at booking direct with the end provider), how can we respect any company with such poor customer support?"
I am sorry to hear that you did not receive a reply to your email. We have had quite a few technical issues with our email system recently, whereby some emails were not being delivered, but then would come through a few months later. We do not find this acceptable and I can assure you that this is being looked into by our IT support to ensure this does not happen again.
I am glad that you were able to book and exchange your vouchers, however if you need anything else please call us on 0371 384 1025.