"I purchased a voucher for a comedy night for 4. The voucher value was £59. I paid £39 as it was on offer in Debenhams but I thought the value was for an experience worth £59 as that's what the packaging said!!!
The experience isn't even worth £39 anyway! I tried to book a comedy night only to find out the if I'd bought tickets direct from the venue they were only £5 each so I could have saved myself £20! I tried different venues to see if I could get better value for money but apparently others had gone into liquidation so I was stuck with a venue that looked like a back street pub! Not really what I had in mind!
I called the company who simply said "here's the number of the venue so you can ring and book yourself as we can't get through!". Ridiculous! I called and couldn't get through either so I've now paid for a voucher that goes out of date next month that I can't use because no one seems to answer a phone!
I emailed Activity Superstore to complain and when they eventually got back to me they were really unhelpful and still haven't solved the problem let alone given an apology!
Do not use this company they are a pure rip off!"
I am sorry to hear of the experience you have had, this is certainly never something we wish for our customers to receive. If you would kindly contact me personally on 0371 384 1025 with your voucher number, I will be happy to go through the options with you.