I bought a voucher for a 2 night stay in a 3* hotel/4* B&B with afternoon tea for my Mum. Had issues with hotel availability, the only hotel which worked for the dates wanted was the White House in Llandudno. Yet, i was told they couldn't do afternoon tea and that it would be held at a different hotel. We thought this was Ok. I had many issues booking the afternoon tea, and even got offered a place which did afternoon tea on the dates we wanted, but it was in Norfolk (pretty much as far east as you can get from Llandudno whike staying in the UK!!). Obviously this wasn't suitable, but in the end it got sorted and booked for the St. Georges in Llandudno. My mum and her partner have just rang me, extremely upset, about their "holiday". The hotel was a dive when they arrived. There was no mention of it being 3* and reviews online say it is actually 2*. The entire place was grotty, disgusting, untidy, miserable and just awful. In their room, the window had a large crack in it, the curtains were hanging off, there was dripping from something and a damp patch that was large and continued to grow. There was no cold water and the shower didn't work, so if you wanted a was you couldn't becsuse you can't have a red hot bath with no cold water. There was lots of black mould in tge bathroom and the towel rail was hanging off. The walls were stained, there were no headboards, and the TV was a really old fashioned small, chunky tv from the 80s. My mum stayed up until 3am watching tv so that she could avoid sleeping in the bed. The gift was for 2 nights, but my mum had one really poor nights stay and didn't bother with the 2nd night. I mean, i've just looked on Tripadvisor and the reviews speak for themselves. It's rated something like 145 out of 160 in Llandudno with review after review slating it. My Mum doesn't have the luxury of using Tripadvisor as she doesn't have internet or use it anywhere. The afternoon at the St. Georges was lovely, however, and that hotel was very tidy and nice. Anyways I just tried ringing Activity Superstore to air my grievences, and to tell them not to include this hotel any more (you promised 3*, this was 2* but fidn't deserve even that). The number on their website says the offices are closed while they relocate and that it will reopen Monday 22nd September and to call after then. Well, the Monday just gone was the 18th September and the next Monday is the 25th September. I can't help but feel this is all a scam to steal money and give people a really crappy, cheap as possible experience. I feel i've been scammed and lost £70 (the afternoon tea was £30 and was happy with that) as for £100 this was waaaaaaay overpriced. Also bear in mind it should have been £200 and reduced to £100.