I was given a voucher for Her Ultimate Expereince (bought from Debenhams) as a birthday gift from my colleagues. It did not mention Activity Superstore to find details of activities but a website (mygift.com) and in order to access it you have to input the voucher code - When looking it booked me onto an experience even though I was only looking. Having tried in vain to contact the company I did manage to do that in the end - here's the next con. They won't refund but say I can change it to the value of the voucher (as it was a gift I didn't know how much it was) - I discovered the scuba diving I didn't want was £29 whilst the voucher cost £49!!!! Despite saying they offer refunds they say it needs taking up with Debenhams. Debenhams say take it up with the company!!! Looking around I found that the experiences offered were cheaper direct e.g. £99 for English heritage with voucher, £96 with English heritage; London Bridge experience for 2 £49 I can get it direct for £19.95 pp OR if (as I would I went by train) I can get a 2for 1 making it £19.95 for 2!!! This company is a con and I am upset that my friends paid £49 in good faith for something I cannot use. My recommendation: If you want to give someone a gift to choose - give them the cash.