"I wish I didn't have to give this company a rating at all!! Emailed the company in April to request available dates to book our go-karting vouchers, this email was completely ignored by Activity Superstore.
My partner has only just been able to get hold of them to request a date that they have given us, We had provided them with all of our personal details that they required to secure and complete our booking.. However 6 days after completing the confirmation process of our booking with them, the date we wanted is now no longer available.... How can our date not be available if we've already been through confirmation? Complete joke of a company!!
The voucher we'd bought was through Wowcher, so going through this company could not be avoided. However, I highly recommend dodging it if you can!
They have no phone number to call, the live chat on their website is always "closed" so that customers can not speak to anybody directly and the customer service via email is awful.. We've been constantly being ignored!!
I am sorry to hear that your requested date was fully booked when we went to confirm this for you. I regret that the availability is checked against a live database which both our customers and any direct customers for Teamsport can book, therefore the dates can go quite quickly on occasion. We will always come back and offer you alternative dates and will work with you to book the date of your choice. We are working to get Live Chat on throughout the working day, however due to a high amount of emails we have decided to temporarily turn this off.