Same as everyone else, its a nightmare to organise anything its like they have no one working for them! They are so slow at replying via email, they have ignored the dates I have asked for and decided to book a date we are not available, they have ignored my response about this as well and I'm still waiting for them to get back to me! They have rang us and left a message saying you can't book Saturdays at this certain hotel until the end of November (thats never been mentioned in the emails they have been sending me) but as my partner who's number that have was in work so he couldn't answer so I have tried to ring up today to sort it but YOU CANT PHONE THEM UP. It would of been quicker to ring the hotel myself, its making us not want to go its so much hassle. Also the hotels are cheaper to book than what the voucher costs which is just ridiculous. Hopefully if we ever get it sorted it might be a some what enjoyable gift but as it stands id never get this as a gift for someone!