My aged mother sweetly bought 4 vouchers (in Halfords?)for her grandchildren to do a rib tour around Canary Wharf. These people are impossible to contact (unless you press the 'I want to buy tickets" option on the phone. If you press the 'I've already got my tickets' option it gives you a web/email address and cuts you off. My mum can't use the internet. The ribtours people were lovely and said they'd book it for us. Then they emailed me back and said they couldn't as the vouchers had to be 'validated'. I managed to contact activity superstor and Chelsea (on the sales team.. who was sweet but beleaguered) said she'd do it for me. She did.. each one had to be done individually. Red Letter Days... another experience aggregator went bust for precisely this reason. Appalling. Go Direct.
1 Helpful Report
Posted 2 years ago
Good afternoon

I am very sorry to hear of the difficulties you have experienced when trying to redeem this thoughtful gift. This is not what we want our customers to experience when preparing to make use of a generous gift! We have moved over to online bookings as the majority of customers find this easier to use, however we still have our contact centre open for those who prefer to speak to someone to organise their events. I understand that Chelsea helped you with your validations and bookings and I am pleased she was able to.

I hope your children are able to enjoy their RIB tour.

Many thanks

Charlotte Howland
Posted 2 years ago
Activity Superstore Ltd is rated 3.71 based on 390 reviews

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