MR Dian John Young
We received our voucher as a Christmas present and registered as requested. 6 months we went to book our West End Show and afternoon tea to be told our voucher had been used and THEY WOULD NOT HONOUR THE VOUCHER? 15 phone calls with Activity Superstore and Encore their subsidery finally sorted out the problem. They finally admitted that one of their Employees had used it. We finally got the ticket we wanted after nearly 4 weeks. However!!!! The seats for the West End show were the cheapest and worse in the theatre. We were on the back row in the circle in a row of 5 seats. I had to sit on the stairs to get a view of the show. The afternoon tea, WAS NOT AN AFTERNOON TEA but a cream tea. Which was half the price and half the amount of food. DO NOT USE ACTIVTY SUPER STORE! DO NO NOT USE ENCORE? DO NOT USE AMAZING ADVENTURES YOU WILL GET RIPPED OFF? BE WARNED?
1 Helpful Report
Posted 3 years ago
Dear Mr Young

Thank you for your review.

I am sorry to hear of all of the problems you experienced initially when trying to book your activity. This is never the service we want our customers to receive.

When booking you should have been made aware of the seats before you confirmed the booking to ensure that they were suitable for you. Therefore I can only apologise that they were not to your expectation. If you could kindly contact us with the details of your complaint and what was received, we will gladly investigate further for you.

Thank you and kind regards.

Activity Superstore Ltd
Posted 3 years ago
Activity Superstore Ltd is rated 4.02 based on 577 reviews

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