Never been so disappointed, let down, and now frankly ANGRY, with your service. Lance Morgan was wonderful, but I did ask several times (as my existing Cigna policy was about to run out) if the quote etc was secure, so I could finish with Cigna, which is what I did. To be turned down all together at the 11th hour, without one word of expalnation is just not acceptable. I was completely truthful and never expected my left eye to be covered after recent problems, but in every other respect I am a totally healthy 73 year old, never smoked, don't drink, no diabetes, blood pressure, cholesterol, pay independantly to have Well Woman checks every year, am on NO medication at all so now I am left with no insurance cover at all, having given ip my insurance with Cigna on 30 th July. I am sorry for Lance who did his best, but my treatment is disgraceful.