Monsoon Accessorize Reviews

Name: Monsoon Accessorize
Rating: 2.88

2.9 Rating 147 Reviews

48 %

of reviewers recommend Monsoon Accessorize

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Metrics

2.9

Based on 147 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 46%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week

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Monsoon Accessorize 1 star review on 24th March 2022

Anonymous

Monsoon Accessorize 1 star review on 29th March 2021

Hussain

Monsoon Accessorize 1 star review on 21st July 2020

Kim Shutt

Anonymous

Anonymous // 01/01/2019

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“Had an ear piercing with Trish from Welwyn garden city branch, she was amazing, spent lots of time with me , great service thank you Trish x”

Helpful Report

Posted 4 weeks ago

“I bought a Xmas present for a family member with a gift receipt , she decided it wasn’t what she wanted and took it back for exchange , they told her the gift receipt was only half what I paid did it , she asked them to check it and they did and still said it was only worth half the original price , so she kept the item and rang me , I told her no I paid full price , she said the staff were adamant that us was half price , thankfully I’d got full receipt which I sent her , she went back and they still said it was only half , the manger was called and eventually it was resolved and she was apologised too !!! But how did this happen ?? If my niece hadn’t of called me then they would have got away with it , it makes me wonder now how many people have exchanged with gift receipt and knlg gif half the money back !!!!”

Helpful Report

Posted 3 months ago

“I know there is climate change issues but Monsoon are going to far and using it as an excuse to sell cheap nasty fabrics at extortionate prices. Used to be lovely silks and velvets really nice quality, now recycled from domestic and industrial waste, and scratchy fabric you can by road side in India for less than a pound, seriously do they think I’m wearing that! Lost a customer and all my friends too! Stop taking the micky under the guise of sustainability!”

Helpful Report

Posted 4 months ago

“For online shopping, they don't allow cash refunds!”

Helpful Report

Posted 7 months ago

“If you want to waste your money then you want to order from this site Monsoon.very very cheap quality fabric. The fabric which was sold in India at Roadside, you get here. Return is also not free and you should pay which is very expensive if not from UK. This is one time purchase site.”

Helpful Report

Posted 8 months ago

“staff where way to ride worst they just keep talking and no response bad”

Helpful Report

Posted 9 months ago

“Extremely unprofessional bullying behaviour from the manager in the Enfield Town branch. I can't believe they employ such people with awful attitude. Made a complaint to customer services , but the customer services member sided with the staff, despite giving full explanation of the event that took place. They refused to answer my questions and told me the case was closed. They are not a just and honest company. Eventually the public will recognise this and avoid spending money there . 0 stars from me, and I will not be a returning customer.”

Helpful Report

Posted 9 months ago

“I’ve just been visiting monsoon at Cabot Circus where I had great attention from the personal shopper. Unable to decide on a new dress Joyce Main came to assist me. She was more than helpful and I left the store a happy customer and look forward to wearing my new dress. Five stars for Joyce”

Helpful Report

Posted 1 year ago

“Velvet dress.with V in front and back bought in sale, an absolute bargain. Beautiful colour, texture and style. Delivery was swift and efficient. Other reviews suggested that it falls off the shoulder. May I suggest buying ‘hemline’ bra strap fixers. They are extremely inexpensive. A small safety pin secures to the dress shoulder seam and two small tapes wrap around the bra strap, secured by a popper. I have used these for years and can’t be without them..”

Helpful Report

Posted 1 year ago

“Very disappointed & disgusted with delivery service. Baby clothes ordered 25/11/22 & paid £4.95 for P&P. Nothing yet & last tracking update dated 02/12/22. My order has been stuck at the depot going nowhere yet Monsoon have taken my money via credit card. Will not use them again.”

Helpful Report

Posted 1 year ago

“There was an error on my delivery address which made the entire order undeliverable. I emailed customer service within minutes of placing the order and not only did “Michael” refuse to change the delivery address (he basically told me the order would be sent back after 3 failed attempts - and all 3 attempts were guaranteed to fail as the first half of the address was missing) he also refused to let me speak to a supervisor. I won’t bore you with the rest of it but for an international company to refuse/be unable to fix such a simple issue is an absolute joke. I won’t be spending any money with them again. I’d give the order zero stars if I could. They also had the nerve to ask me for a review but if you only give them 1 star they won’t publish it.”

Helpful Report

Posted 1 year ago

“Monsoon didn't refund on a return. 2 weeks of ignored emails and social media, I used paypal to claim back my money. Monsoon didn't like that, threw their toys out of the pram and stopped the ability of me using my account. Since then I have had non-stop marketing which I never signed up for and was always ticked 'no' when I had an account. I asked them back in Sept to remove all my personal details, as per the law within 20 days. They said they would but the marketing is still coming. All emails have been rude and ignorant - I don't think customer services truly understands or even cares. I contacted the ICO, who are kindly on the case and have asked for photographic evidence of the postal marketing which I have happily supplied. If they carry on with marketing/not removing my personal data they can get fined heavily. This company is awful, their attitude stinks and the way they have treated a customer of over 20 years is appalling, but they really do not care. Please folks, be careful spending your hard-earned cash with these people.”

Helpful Report

Posted 1 year ago

“Terrible terrible ‘customer service’ - don’t want to give it 1 star but it won’t let me not put one! Haven’t received my order 10 days after placing it. Evri have had my item for 7 days, sending me messages for the last 3 days that it is arriving on that day! MONSOON WILL NOT REFUND ME telling me that I need to return the item for a refund - not seeming to understand that I am unlikely to ever receive it. Evri are not my problem, I paid my money to Monsoon who state a 2-4 day delivery. Why would a company employ a delivery service that DOES NOT deliver a service to their customers. I am extremely stressed and suffer with high blood pressure. I don’t understand how they think they can refuse me a refund for something I never received. I will NEVER order from Monsoon again and advise that others also think twice. Disgraceful”

Helpful Report

Posted 1 year ago

“Been Trying to get a refund with end of May!! Yes, you read right! I have sent the dress back to them which I brought at Gatwick accessorize. I fell ill with COVID and was hospitalised. When I came out - still within my 28 days of purchase. I rung up explained my situation. I at first had a helpful representative on the phone. Since then they have said that they have not received my dress back despite me showing it has been sent. Last 2 reps were less than helpful. I am out a dress and the £40.00!! I am still battling it in October. This Company is everything that is wrong with customer service.”

Helpful Report

Posted 1 year ago

“Mmm...not very well finished,fraying…”

Helpful Report

Posted 1 year ago

“I went into the Cabot Circus, Bristol store today and a very nice lady called Joyce Main came up to me to help me with my shopping. This lady was very knowledgeable about the dresses and items with in the store and told me that she was a personal shopper and could she help me choose dresses that would suit me. I have to say that the whole experience was very enjoyable she was a lovely lady and I purchased three dresses on her recommendation. So please if you are shopping in Cabot Circus Bristol go in and ask for this lady and you’ll be amazed with what you come out with. I give her five stars for service. Ann Breen”

Helpful Report

Posted 1 year ago

“Ordered a skirt online from monsoon took 10 days to get to shop for click and collect, the skirt was too big so they would not accept at shop as I paid through PayPal you have to download your own label to return. sent back on 1st of month checked tracker and they received it on 7th I phoned on 11th to say I still hadn’t received my payment and she told me I would receive payment within the next 10 days. So from start to finish this has taken 31 days. Not good enough monsoon.”

Helpful Report

Posted 1 year ago

“Atrocious customer services - don’t believe one actually exists, Seem unable to process refunds. Are they in financial trouble?”

Helpful Report

Posted 1 year ago

“Still waiting for a refund. No reply to emails, just automated reply. No one answers the phone, just kept on hold. Absolutely appalling customer service. Do not order online is my advice. I want my money back ASAP”

Helpful Report

Posted 1 year ago

“I have made 8 phone calls since 9am this morning it is now 1pm And I have given up tried chat didn’t work I need help with sending back my 2 purchases should have come together but now I have 2 parcels to send back Is there a monsoon customer service I am not trying it’s shocking Does anyone care ?”

Helpful Report

Posted 1 year ago

Monsoon Accessorize is rated 2.9 based on 147 reviews