Terrible service! Not a serious snow sports reseller – just an online warehouse (Dec 2018) From their online presence it seems they have reasonable stock, and I've successfully ordered from them online previously, but this time I was after a complete new snowboard, boots, bindings and bag set. They had stock of the board and binding options I was interested in, according the website, but I needed to try boots. I was hopeful of getting everything in one place. The 'shop' is actually just a small display section on their side of their warehouse, and when I turned up I was asked if I had a 'fitting appointment' (I didn't – and the website doesn’t say you need one), and the chap on the reception desk didn't seem that keen to let me into the 'shop' but said he would 'try to find someone to help me'. There were a couple of other customers inside, and at least 5 staff different staff that kept appearing and disappearing, but I think they were actually warehouse staff - they didn't seem retail trained. After a 15min wait, the chap who started helping me was a ‘boot fitter’, which consisted of measuring the length of my foot (great…) he took another 10mins to turn up with the first pair, another 15mins to turn up with the next pair, then vanished, and after an hour I gave up and left. On the way out I briefly complained to the 'reception' chap (who I think was probably actually the online dispatch manager or something, and who was busy with a sale and another customer was waiting) and he said next time I should 'book a fitting'. I'll never go back - they had more than enough staff to get the job done, they were just hopeless, and rude, and I’d expect them to be similarly hopeless if I’d booked (by retail standards they were not at all busy – the staff outnumbered the customers!) Their 'showroom' had a good selection of boots on display, but only two boards and about a dozen bindings and no bags. Not much point having a 'physical store' if there's not much to look at! It was more like Argos - they have several PCs available and I think they expect customers to pick items on those for staff to go and get. If you’re hoping to see a range of boards in the flesh, forget it – they’re not that keen on bringing a range of stuff for you to look at (think Argos or Screwfix type setup) I got the impression it was geared up to sell to beginners who’d buy based on a picture on the PC!