Got a salesman round for a quote about 3 months ago. I was expecting the long sales pitch. We did decide to buy the door. Not cheap but we knew it was good quality. Door was fitted by good tradesmen, two very pleasant young lads who done a good job. The main thing we are furious and upset at is the £349 "admin fee." At the time we thought it was the deposit. If we were made aware it was an admin fee I don't think we would have paid it. When I made complaints to Zenith about this all they keep saying is para... Explains this. You have 7 days to cancel the order but the admin fee is non refundable!!! Not happy. I have noticed similar complaints on other review sites. I won't be using this company again and will not be recommending them even though their product is good. Just be more upfront when selling and less of the sales pitch with phone calls to the "manager." Embarrassing and a wasting time. It was like being back in the 80's.