I got an email saying my delivery would arrive today between 3.25 and 5.25pm. At 4.01pm the tracking said there was an exception and the address needed checking. I didn't receive anything telling me this. Anyway I called up customer services, the first try it took 10 mins and then it hung up on me, the second try took 20 mins (joke as it costs money to call them about their mistakes) and I did get through to someone and they said the driver said there was no access.....honestly my address is not this hard to find. Anyway I asked if you could write notes to the driver.....well customer service is unable to do this (what is the point in them) you have to email, so I wont get my delivery until Monday. They could have called, really not that difficult to figure out how to get access if you just call.........