Just like many others on this website, I received appalling so called service from XDP. On the first day, we were given a two hour time slot for our delivery. I left work early and arranged for someone to collect my daughter from nursery so that I could be in for the delivery (it was a dining table and chairs so did not want to miss it). Similar story to most people on this page-it did not arrive. I called the phone number on the website and was told they could not get hold of my local depot but someone would call me back... No one did. The next day the tracking information stated that we were getting the delivery that morning. Again, I waited in (missed my daughters gymnastics class) and nothing arrived. I was in the queue on the phone for an hour and no one answered my call, so I eventually gave up. The next working day I phoned them and was told the delivery driver could not find the house so was unable to deliver. This company had both mine and my husbands mobile numbers and did not bother to contact us to ask for directions (I had even emailed them the day of delivery to say they might need to call if they cannot find the house as it is is a new build). There is also a sales office as you drive into the estate which is manned and would have been happy to direct. The lady on the phone rearranged the delivery for the Friday (4 days later when I said I would be home). The next day my husband had a phone call from the delivery driver saying he was on our estate and couldn't find the house and that the delivery was "the worst delivery of his life" this meant my husband had to leave work early to meet him on a day which wasn't the arranged day. To top it all off we received our phone bill and have been charged £45.00 for all of the calls we had made to XDP to try and locate our package. This charge would have been avoided had they just called me back as promised. I have emailed 3 times asking for contact details for the Head office and no response. Absolutely terrible company who refuse to communicate with customers leaving you no option but to call the expensive number yourself. I will not be purchasing anything from any company that uses this courier.