Not happy. Sadly there's no -5 star option otherwise these shower would be getting it. I ordered a mattress which was due for delivery nearly two weeks ago. I returned from work last Tuesday to find a sorry we missed you card, no explanation and no prior contact with me to expect delivery at a particular time or date or anything. I contacted the mattress company the following day to see if it was my delivery. Sure enough it was and I got a tracking number from them (there was nothing on the card) which allowed me to email XDP local office to organise redelivery. This was confirmed for today via email and on their tracking service page. I run my own business so I have to bring in a temp to cover me when I'm not there, costing me £120. This I duly did as I was told that an exact delivery time slot wasn't foreseeable. SURPRISE! I didn't get so much as a text message this morning to tell me delivery would be today. My mattress wasn't delivered, either at the time specified on the tracking page 2-4pm, or even at all. No delivery was attempted, no card left, basically my time is of no value to these people. I sent a chaser email at about 4.30pm asking for confirmation of my delivery status. I haven't had an answer. I tried to phone, line permanently engaged. Having read the, frankly, dire reviews from 85% of their customers I'm surprised that they are still in business. Hopefully I can get the item I paid for delivered otherwise I'm going to have to harass the supplier for alternatives as this simply isn't good enough. As a logistics company in 2018, XDP are cowboys. You'd think with the competition out there they'd buck up their ideas a bit. I'm going to have to sue them in Small Claims for the cost of my temp today as I wasted an entire day and they're in breach of contract as they've a) not delivered, or attempted to deliver, within the time slot promised in writing and b) given me no credible reason as to why not. Any potential retailer thinking of using them for logistics, PLEASE DON'T. It will end up being a huge mistake as a bad delivery service ruins whatever positive experience your customer base has with your products. Simply put, XDP isn't professionally run. Until that situation is remedied, no matter how cheap their price point, is it worth alienating your customer base? Certainly, from now on, I will avoid purchasing from any company using them, or insist that a vendor uses a different logistics company.