I would only ever leave bad review if I felt so strongly and didn't want others suffer. Good thing is the quality of the bed is nice (material only). That's it. I am furious at the appalling services. Only 4 castors arrived with the bed then after complaining 4 more did arrive- but they are wheels! One of the draws was broken on arrival. I can not attach the headboard to the bed- there is nothing there! Communication with customer services was fairly good for the first month... it's now been nearly 3 and I've heard nothing. They offered to send another bed, I booked a day's leave from work then heard nothing? No one will respond to emails or tell me who to call. I will not let this lie. The bed was not cheap and this company are a joke