Corrupt! Like with other reviews I did not see the experiences that are described on Trust Pilot or I would have steered well clear of this excuse for a company. A pristine iphone 6s offered £164 for was downgraded to £140 due to the following statement "We have offered you a revised price due to moderate wear to the casing" I immediately rejected this new price as the phone had a Zagg glass protector and an apple smart battery case fitted its whole life. I was told the phone would be returned and that they may have to call me to confirm delivery details. Fast forward five days as I am calling to chase my phone and I receive another email saying that "We have some great news! Our quality assurance team have reviewed your device as there was a technical error with the grading system and we’re able to offer you more! We’re pleased to be able to increase your offer to the full value of: £164" Ten days later I have still not received my money after an email and three phone calls. Read from my experience what you will but this company seems as bent as can be. It is my opinion that they try to sell your handset on before they pay you for it, it is the only explanation that I makes sense. You cannot speak to anyone other than a customer service operative, they keep spinning the same lies about an escalation team and being paid straight away after you have complained. I have tried to speak to a supervisor but not managed it yet and they will not discuss compensation for their totally inadequate service. Use another recycling provider, I have never had any problems with competitors. Their price may be slightly lower but you will get that price and not have the pain in the butt of having to chase Webuyanyphone wasting your time. Do not use them!!!!!! I cannot emphasize this enough