Where do I start! Iove doing photo books and try different companies testing them out looking for the best ones to use on a regular basis and thought I would give trueprint a try. Initially I was impressed with the choice of backgrounds,embellishments and borders etc that others don't have but then it kept freezing, dropping out all the time, being as if in slow motion and then the dreaded delay. You move a picture then a few seconds later it moves! By this time I had contacted customer services and told them what was happening and was surprised at the lack of professionalism. Usually if there has been a problem the IT team get back to you with explanation and plan of action but not here. I managed to complete it (after tears of frustration and regular contact through customer services). This was the second photo book I had done in close succession at around £50 each and the second one I had scanned and downloaded into the book old family photos dating back to 1920's all this took time and effort compiling,on top of it crashing all the time. I then reviewed the book checking all was in place and I was happy and with relief sent it off. It arrived BUT with a main photo 3/4 off the page! I took a photo of the page and attached to an email. They said problem with their printing machine and they would send out another book but check it was in place. I did and it was. I get the 2nd book.......same picture exactly 3/4 off the page AGAIN!!!!!!! I emailed again and told them that the second book same photo was off the page exactly the same as the first and that I was not happy with the out come and felt I should be given a full refund . They replied, you have to send both books back before we will refund! I said I'm not sending back after all the hard work and stress pluse the old photos are in it and I can't go through all that again AND it was their fault NOT mine. Twice the books had gone through quality control and error missed. They still insisted on return of books so I said no but I won't be using Truprint again I will take my business else where. I wanted to let you guys know so you don't go through the hell I went through and non existent customer care. Please, go else where there are other very good ones, but I would steer clear of true print.