My parcel hasn't turned up for weeks, they don't know where it is and will do literally nothing to fix the situation. When I chased them I was told to go to the local sorting office because apparently sometimes they don't leave cards to notify that they have tried to deliver a parcel. I have lived in my house for years and never has that happened but went to the sorting office anyway. No record of any parcel coming for my address during the timeframes. Truprint could not care less. Won't reimburse, won't make the order and send again. 0 solutions, 0 effort. Apparently I am welcome to wait 28 days for the parcel to be returned to them (why would that happen? the address I provided them was the right one) and if it does then they will send it to me again. Disgraceful attitude to customers. Apparently if I wanted better service I should have paid for a tracked delivery. Perhaps if someone had told me they didn't care less about the delivery I may have done!