"I purchased a new £1000 + bike from Tredz the last bank holiday as there was an offer to receive £100 voucher if paying over £1000 and also £5 off, this prompted me to decide to buy from them rather than get the same bike from a competitor, as I intended to use the voucher to put towards new helmet , lock etc.
I received the bike but not the vouchers.
I called Tredz to ask about the vouchers and was told they would be sent out by email usually 1 week after receiving the bike, and if I didn't get them, to contact customer service again and they would send to me.
I asked if I could be sent an email to that effect and the guy told me, no need he would put a note on my file, well as you've probably guessed o never got them, so I emailed customer service who replied saying that the code wasn't applied to my order (it was) and that there is no note on my file, so that's that.
I have emailed them back, but had no reply, I have also tried getting back through to customer service numerous times but they haven't answered, yesterday I tried for 1 hour solid, with no reply.
This is a shame as I did have good technical advice on the bike before I purchased from their technical department but it seems that once you have bought the bike, they just don't care, I am now seriously considering returning the bike."