My holiday started with travelsperes rep Jane telling me off in front of a full coach load of guests being picked up from the airport, because I hadn't done what she'd ORDERED me to do. I had pre-booked a quiet room (for health reasons) so when I found myself in a room with constant heavy traffic passing I asked the hotel management to move me to a quieter room, which they where willing to do. That is untill they informed travelsperes rep Jane what they where doing. Jane then informed me that I could not be moved as there was nothing wrong with the room. This is only the start of the holiday, I wonder what disappointment the rest of this travelspere holiday will bring.