Over the years of being a loyal customer I have come to the conclusion BEWARE OF THIS RETAILER, DO NOT BUY FROM THEM OR IF YOU DO IT IS AT YOUR RISK! (1) They fail to comply with the Sale of Goods Act. They have no interest in honouring product guarantees and will call you a lair and infer you have damaged the product to bring it back. You will like myself need to involve Trading Standards in any product dispute over returning goods within 12 months even with proof of purchase. (2) Most of their goods are SECONDS and they do not declare this to the customer on the ticket or a point of sale. Countless times I have come home to try on clothes to find them dirty, poor stitching, ripped, broken, missing buttons, incorrect sizing labels, material flaws. THEY ARE MISLEADING THEIR CUSTOMERS. (3) They PRICE INFLATE all their goods. If you see something you like, GOOGLE it first. Chances are you will find it at the same price or even cheaper than TKMaxx and from a more reputable retailer who will honour product guarantees. I have been monitoring their pricing policy for a couple of years now. They misuse the RRP price on their price tags to lure and fool the customer. (4) I have broad shoulders but this company operate with the RUDEST STAFF I have ever encountered at any high street retailer. I guess I wouldn't expect anything less from this shambolic run company.