I bought a phone and a SIM contract from 3. The phone was faulty but they refused to correct and forced me to go to the manufacturer for repair. The SIM coverage has been dreadful so I was unable to use the phone at home and in many other locations (not remote and where other providers have coverage).to top it all the customer service and complaints department were unhelpful and rude. They actually cut me off when I asked to speak to a manager to complain. Also billing charges on my account were in error by their own admission and they merely suggested I wait til they “printed”my next invoice. 0/10. Null points.