Absolutely shocking. I cannot believe what this company are even doing. 10th Dec - Ordered online - offered dispatch date of 11th Dec. with 1st class royal mail delivery. 11th Dec- no confirmation of my order being placed - so i contact them and they tell me everything is okay with guarantee dispatch date of later that afternoon. 12th Dec - no confirmation of dispatch - i contact their automatic webchat again to be told they are now busy but will send me a £10 voucher to redeem on any future orders (you will be lucky to see my name again). i ask for order to be cancelled or a £10 refund instead but i just keep receiving an automated email explaining they will send me a £10 voucher when they decide to dispatch my jumper. I ordered my secrect santa gift through streetshirt instead of anyone else as they promised a dispatch date to arrive before friday. It isn't until you read their terms fully - it explains nothing is guaranteed. I now have to order a new jumper from another company that have guaranteed to post next day so will still receive before this company. I cannot believe you have so many positive reviews when you do not have one actual person to speak to. SHOCKING.