Hello, My husband accidentally put the petrol instead of diesel in our car at Euro Garages Cherwell Valley, one of the motorway services on M40. We called RAC at about 6pm on 20/04/2019 and were informed that the help service would be with us within a maximum of 3 hours. We reiterated to them that we had a young baby with us and hoped it would not take longer. We were reassured again that it would be within 3 hours and rather, one of the servicemen would call us soon with an update. After over 3 hours and and a few minutes had elapsed (including an absurd 40 minutes waiting time over the phone) we were put through to an advisor. At this juncture he informed us that a help service will reach us in another 90 minutes. This is absolutely ridiculous! We were told by the advisor that in an Easter Holiday they were understaffed and were very busy. If that was the case we should not have been misinformed so we could have at least sought other arrangement. Not to mention we paid £224 for such subpar, to say the least, service. We had a toddler with us who wasn't too well either and made matters worse. And the advisor was informed of this and we were assured that this would be taken into consideration. I am a doctor and I know how busy even wards and A&E can get on holidays. We don't misinform waiting patients and they are updated on any changes. Using increased work load, understaffing and holidays as an excuse to delay treatment is considered highly unprofessional and unethical and is a legit reason for patients to file a complaint and be compensated for. We were misinformed and not even updated and promised. This is highly unethical behaviour and I, for one, am very disappointed with this service. After this experience I am compelled to seek breakdown cover from other companies. I sincerely hope you can improve your services, especially on holidays, if you are to retain customers. Regards, Dr.Shiza Ahmed