My car broke down on a at 1740 i rang rac straight away informed them that the car was dead and it would need a recovery vehicle was told that due to the position ie on a bend in the dark and a unlit rode they would not attend unless the police were there with blues on, i told them i would do this was asked to ring back when this had been arranged, this i did the police turned up before the breakdown van despite telling them it needed recovering when he finally did get there he asked what the problem was his reply with out even looking was it needs to be recovered it then took him 15/20 minuets to get through to his call centre on that he was told that it would be 1 /12 to 2 hours to be recovered The police spoke to them and said it would be to long due to the position where it was, the RAC were told that they would get it recovered this took 25 minuets for the truck to turn up they would only take vehicle back to there yard so i would have to get it recovered in the morning or i would have to pay storage until i could get it moved the police took me to the nearest place to get a taxi home (so much for customer service ) the following morning i rang the RAC when i finally got through, to ask them to contact the garage to pay for recovery and also to get the car to a garage that would fix it to be told no we dont pay because we did not recover it even though the police said it could not stop where it was as it was dangerous being a jag you can not put these in to Neutral unless the engine is running so it could not be moved i then asked the RAC if they would move the car from the compound to the garage where its being repaired YOU WONT BELIEVE THIS no we cant as this is an existing fault so I have now had to pay £412.00 for recovery and for the car to be moved to the repair garage and also £25.00 for the Taxi to get me home so what have i paid my membership for i ask my self i wouldn't even give this company 1 star going to be very interested if i get a reply over this and its also being sent to watch Dog Very poor and very dangerous situation even the police were amazed at the attitude of the RAC person ant the call center and also to leave a vehicle where it was thank good I did not have children disabled or senior citizens not that I was ever asked how and who was in the car