I broke down at 23:05 on the hard shoulder of the M25 in the middle of 4 lanes of traffic and a 2 lane slip road. I was 45 minutes from home. The RAC mechanic arrived 3 hours later, tried to get me started (because mechanics are targeted on getting your vehicle started only) and as a result of trying 5 or 6 times and overheating my engine 5 or 6 times my car is now a WRITE OFF. After paying £135 to be towed home, the RAC conveniently told me there were no vehicles available! So I had to wait for a taxi. When the taxi arrived an hour and half later I was then forced to argue with the driver who was demanding £100 cash from me, resulting in another 30 minutes until the taxi got going. I arrived home at 6am. At least I beat my car home, because that arrived at 11am. I was repeatedly told by RAC workers that they would call me back, they would keep me updated, the mechanic is on his way, the tow truck is 5 minutes away, and the taxi is 25 minutes away maximum. Of course this was all fabrication through shoddy customer service and genuinely not caring. £80 for my membership, £135 for a tow truck that didn't come, a £2000 car written off .... but not to worry because the RAC have given me a £25 cheque compensation!!! Oh no, this hasn't arrived in the post either!!!!! Judging by the service experienced so far, I will look forward to cashing that in at Christmas! Needless to say, I wouldn't touch the RAC with a barge pole and if you value your car and being recovered from extremely dangerous situations then look elsewhere!